Setting the Reminder Days and Reschedule Options

Located under the Settings then location tab you can make changes to if the customer can request a reschedule themselves and how many business days before the customer will receive the reminder message.

1. The repairer may choose the number of days, 1 to 7, which the system will use to send a second confirmation message.
   
   
   Each day is 24 hours, so if the shop has it set to 1 day and today is Wednesday, if the vehicle owner chooses a drop off day as the following Friday at 9 AM,  the system will send a reminder message 24 hours before the scheduled drop-off day, so it will send the reminder confirmation on Thursday at 9 AM. If the system is set to 3 days, and the customer picks tomorrow as the drop-off day, the system will not send a reminder since it is within the 3 days lead time.
   
   
   If the customer does not pick a specific drop-off time, the system will send the reminder message in the morning on the day set by the shop.
   
   
2. The repairer may choose the option to allow the vehicle owner to communicate they would like to pick a new drop off date. If the vehicle owner makes the request for a new drop-off date, the notice will be displayed on the “TODAY” screen under “Reschedule Requested”. The shop will be able to click on the reschedule button and see the phone number to reach the customer to pick a new date.

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