E-Confirmation Tool - Overview
This tool allows the repair center to send a text or email to the vehicle owner asking them to confirm their drop-off appointment. The tool also offers the vehicle owner the option to place a reminder on their calendar. The system can be configured to send an automatic reconfirmation request 1 to 7 days before the drop-off, asking the customer to confirm the drop-off date. If the shop chooses, the customer can even communicate back they need a new drop-off date.
If you are not ready to start using the new tool, don’t select the vehicle owner’s preferred communication method.
Below are a few video links and Knowledge Base articles showing you how the tool works.
- How send the E-Confirmation messages - https://youtu.be/sTp4qrCbJlw
- Updates to the “Today” Dashboard - https://youtu.be/HQSL-yENbPo
- How set the 2nd reminder confirmation request - https://youtu.be/UQlYfsLskms
When scheduling a drop-off, select the vehicle owner’s preferred communication method.
The system will send a message asking the customer to confirm their appointment and the tool will provide the customer with the option of adding the appointment to their calendar.
It is up to each repair facility to determine if the program will offer the vehicle owner the option of requesting a new drop off date. In talking with many of you, it was determined that some locations did not want to offer the vehicle owner the option to ask for a new drop-off date through the tool.
Each repair location has the option to determine if and when a reminder message will be sent.
Related Articles
How to send a manual E-Confirmation Message
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