Customer Message View
As a part of the scheduling
process, the shop’s employee will ask for the vehicle owner’s permission to
send an electronic message to the vehicle owner’s preferred communication
device.
After the parties agree on a
drop-off date, tell the vehicle owner they will be receiving a message asking
them to confirm the drop-off date.
The shop employee can then
let the vehicle owner know that a follow-up confirmation message will be sent
later.
The message’s link will
remain active until the vehicle is checked in. The vehicle owner can view the message
again and choose “Reschedule Request” if they need to change the drop-off
appointment.
Step 1 - Customer Receives Text Message - or - Email
Example Text Message:
The vehicle owner receives a very simple text message addressed to them.The customer needs to click on the link to open the confirmation page.Example Email Message:The customer needs to click on the link to open the confirmation page.
Step 2 - The Customer Clicks the link to open the confirmation page
(NOTE: Rescheduling is set on a pershop basis in settings)Request Reschedule NOT Enabled
Request Reschedule IS Enabled
Step 3: Option 1 - The Customer clicks Confirm Appointment
After the customer clicks on “ADD TO CALENDAR”, the user’s device will download an .ics file which is compatible with Google Chrome Calendar, Microsoft Outlook, and Apple iOS calendar.The customer may open the file and add the appointment to their calendar.
Step 3: Option 2 - The Customer clicks Request Reschedule
If the vehicle owner clicks on “Request Reschedule” the system will return the message, “A representative from “CR Collision Repair” will be contacting you to reschedule your repair”
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