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E-Confirmation Tool - Overview
This tool allows the repair center to send a text or email to the vehicle owner asking them to confirm their drop-off appointment. The tool also offers the vehicle owner the option to place a reminder on their calendar. The system can be configured ...
Choosing the vehicle owners preferred communication and setting reminder
Sending the confirmation message is very simple- Just choose their communication preference: Phone – no message will be sent Text – you must provide a cell phone number in the top phone number field, and the system will send the confirmation request ...
Setting the Reminder Days and Reschedule Options
Located under the Settings then location tab you can make changes to if the customer can request a reschedule themselves and how many business days before the customer will receive the reminder message. The repairer may choose the number of days, 1 ...
How to send a manual E-Confirmation Message
Using the “Today” or “Calendar” screen, select the customer you want to send the E-Confirmation message to, click on the “Print/ Remind” button to send a manual message.
Viewing Scheduling Status in the Dashboard
1) Under drop offs for the day, the scheduled repair will be highlighted in Green if the vehicle owner has confirmed the drop-off date. 2) Vehicles are highlighted in Pink to show that they have missed their drop-off day. Their status can ...